This policy explains how we pack and ship, what it costs, and how long it takes. Live plants are handled differently from dry goods, so read that section if your order contains plants.
Delivery charges
| Destination | Dry goods | Live plants | Glass aquariums |
|---|---|---|---|
| Chennai Metro (600001-600130) | Rs. 60 | Rs. 100 | Rs. 310 |
| Tamil Nadu | Rs. 110 | Rs. 180 | Rs. 560 |
| Rest of India (surface) | Rs. 160 | Rs. 280 | Rs. 1,060 |
| Rest of India (air express) | Rs. 420 | Rs. 600 | Rs. 1,820 |
Free delivery thresholds
- Chennai Metro: free over Rs. 1,500
- Tamil Nadu: free over Rs. 2,500
- Rest of India: free surface delivery over Rs. 4,000
Free delivery applies to the surface service. Air express, which is compulsory for live plants outside Tamil Nadu, is always charged.
All delivery charges shown above and at checkout are final and inclusive of GST. A mixed order pays a single delivery charge – the highest rate that applies to anything in the basket – rather than one charge per item type.
Collect from the store
Free. Choose “Collect from our workshop” at checkout. We will message you when the order is ready, usually the same day. Bring your order number.
Dispatch times
- Dry goods: dispatched within 24 hours on working days.
- Live plants: dispatched within 24 hours, Monday to Thursday.
- Glass aquariums: 2 to 4 working days, as they are crated to order.
Transit times
- Chennai Metro: 1 to 2 working days
- Tamil Nadu: 2 to 3 working days
- Rest of India by surface: 4 to 7 working days
- Rest of India by air express: 1 to 2 working days
How live plants are packed
- Plants are wrapped in damp tissue and sealed to hold humidity, not submerged.
- Packs go into an insulated thermocol box inside a corrugated carton.
- A gel pack is added in summer, and a heat pack for hill-station destinations in winter.
Prepaid only on live plants
Cash on Delivery is not available on any order containing live plants. A refused or undeliverable COD parcel means the plants die in a courier warehouse. Live plant orders must be paid online or by bank transfer.
Check your pincode
On the day of delivery
- Be available. Live plant parcels cannot be reattempted the next day.
- Open the box in front of the delivery person if there is visible damage.
- Record an unboxing video before you open the bags. This is what a live arrival claim rests on.
Questions
Message us on Instagram at @aquabloomglassgardens or email aquabloomglassgardens@gmail.com.